Turner’s portfolio has more than 100 of the most recognizable brands and compelling content in more than 200 countries, including a blend of entertainment, news, animation, young adult and sports media and multiplatform brand extensions. After more than 45 years since it first took on the broadcasting industry, Turner is still leading change and shaping the entertainment landscape to create engaging content and experiences for consumers around the world
Why Turner?
At Turner we value individuals. We strive to support our people with resources and rewards designed to foster whole-life satisfaction and to provide an environment where professional aspirations and personal goals meaningfully co-exist. We place a premium on innovative thinking and entrepreneurial drive and offer a wide range of experiences and opportunities whatever your field of interest.
Our commitment to fairness and inclusion is rooted in the knowledge that divergent ideas, experience and expertise make us stronger as a company and as a community. Our people come from every walk of life and mirror the diversity of the viewers we serve and the markets in which we operate.
Overview of the Internship
The IT Analyst Intern will be assigned to assist Network, Infrastructure, and Help Desk professionals with providing computer hardware, software and miscellaneous technical support to the company’s internal user community. Under the direction of our Senior support analyst, the intern will be responsible for the following:
- Supporting PC hardware components, PC/laptop/mobile devices operating system and application software
- Monitoring help desk support requests
- Generating incident/ service tickets
- Providing end user support in various levels of technical and non-technical staff
- Working with IT Operations network and infrastructure teams
Responsibilities
- Assist in identifying and collecting user issues to the Infrastructure and Network teams
- Assist Level 2 and 3 team members in resolving customer computer and application issues
- Create and manage incident tickets
- Must be able to take complex information and make it user friendly in relevant documentation
- Modify user accounts
- Learn all administrative processes & procedures
- Learn to use account management, asset management and service ticket applications
- Work with all teams to resolve issues within SLA guidelines
- Assist in deploying PC’s and PC related hardware i.e.; upgrades
Requirements
Basic Requirements:
- Fluency in oral and written English
- Currently enrolled/with a Degree in computer science and technology coursework
- Fundamental understanding of computer hardware and operating systems
Skills and Knowledge:
- Excellent verbal and interpersonal communication skills
- Strong analytical and organizational skills
- Detail oriented and possess excellent follow up skills
- Working knowledge of computer hardware and office productivity software
- Must work well with constant priority changes
- Ability to take direction
- Have customer service skills
Durata dello stage: 6 mesi
È previsto un rimborso spese
Inviare le proprie candidature qui: http://jobsatturner.com/it/rome/it/jobid9642232-stage-intern-it-jobs